Here are some FAQs, if your question still remains unanswered after reading this please feel free to message us via the Contact Us Page
Q: How long does shipping take?
A: All UK orders are sent second class signed for, so can take 2 to 5 days. Shipping elsewhere can take 1 -4 weeks. If your order hasn't arrived after 6 weeks, please let me know and I will assist you with it. I would ask that you do not leave neutral or negative feedback if you feel that shipping has taken a while.
Q: i have selected International Tracking, what happens from here
A: from the moment I send it I will send you the tracking number and instructions on where to track. The U.K. Service does not show door to door tracking. For door to depot tracking I would need to use Parcel force or DHL which is more expensive. This will show you when it's shipped, when it arrives to your country and when it's about to be shipped. Nothing in between
Q: What happens if my order does not arrive?
A: Firstly I would recommend that you check with your local post office to see if it is held there. Secondly wait a few more weeks as it could be held at customs. If after that it does not arrive, I would suggest you claim for lost post. To avoid this and for insurance I would recommend purchasing international tracking as we cannot be responsible for lost post
Q: What happens with an item that I have purchased which is classed as a Preorder?
A: If you purchased an item in our store and it’s a Preorder the deposit you pay is non refundable even if you choose to cancel before the item arrives. If it’s a preorder where you have paid 100%, if you choose to cancel you will only be refunded 50%. We will mark the order as fulfilled on the site but please do not worry all orders are printed and stored away for when the product arrives. When the product arrives we will contact you to arrange for the remaining payment and shipping.
Please also ensure the listing we send you is correct. Any errors cannot be adjusted after shipping.
If for any reason we are not able to fulfill your order your deposit will be refunded. This is very rare and very unlikely to happen.
Q: I have placed an order and in my order one item is in stock and one item is a preorder. What happens?
A: These items will ship separately, and shipping will be paid separately for each item. If you would like both items to ship together please contact us. This also applies for any preorder items where one item is paid in full and the other is a later release where you have paid only a deposit.
Q: Is Shipping free?
A: No shipping is not free, we may offer free shipping at a later stage so sign up to our newsletter to receive a code in the near future. It is not free for preorders either. You pay for shipping for preorders on your final payment. To give you a rough idea Airmail no tracking usually starts at £5, International Tracked starts at £11 whilst UK second class signed for starts at £3.75 for a large letter, £5.50 for a small parcel and £8.50 for a medium parcel. It then all depends on weight and size. Please note USA is more, so please do not hesitate to ask for any country including the UK.
Q: How long do I have to pay for the remaining payment for a preorder?
A: You will have two weeks to pay once we contact you for payment. If after this time we do not hear from you, we will message you again and request payment. There will then be warehouse charges of £1 a day. After this if we still do not hear from yourself, then unfortunately your deposit will be lost. This is obviously something we do not want therefore if there is a reason that is beyond your control meaning payment is delayed please message us so we can help you work through it
Q: If I purchase a Gatcha strap or figure will it be sent in the capsule?
A: We believe in recycling here and no capsule is shipped. We take out all straps and figures from the capsule and recycle them
Q: Will I get charged Custom fees or Import Charges?
As we are based in the UK, no UK customers will incur any custom fees or import charges on their delivery.
Many International countries charge custom and import fees on goods upon entry. We are unable to provide a list of these as each country differs. Where charges are incurred it is the recipent/customers responsibility to pay all applicable taxes, fees, and charges required. Unfortunately we are not and will not be accountable for these fees. EU countries - please familiarize yourself with changes to VAT in your country from 1st July. Any purchases will incur VAT and you will be charged this but the courier.
Q: Are your goods Official?
A: Yes, we pride ourselves in selling 100% official merchandise. 90% of our stock comes from Japan and rest is from China. We will state in our listings if the items are from China or Japan.
Q: Can I cancel my order?
A: If you choose to cancel your order you will only receive 50%